Short, sharp article on the flight attendants’ union, by Liza Featherstone. I loved this: “AFA created a strike tactic called Create Havoc Around Our System (CHAOS), whose guiding principle is that ‘the strike is going to take any form and we are not going to give you any warning,’ Nelson explains. CHAOS is deeply destabilizing to corporate management. ‘It could be a single flight, where there is no replacement. It could be shutting down an entire airport, or it could be everyone walking off the job for an hour,’ says Nelson. ‘You don’t know where or when. And the effective result is that we control the schedule.’”